Store SOP

Our store follows a structured Store Policy and Hiring SOP to ensure professionalism, discipline, and consistency across daily operations. This policy is shared with staff at the time of joining so that every employee clearly understands the store’s expectations, responsibilities, and conduct standards from Day 1.

The SOP helps maintain a well-organized retail environment by setting clear guidelines for employee behavior, attendance, uniform standards, break control, mobile phone usage, department responsibilities, and overall compliance. It also supports proper documentation through signed staff acknowledgements, ensuring that all team members are aware of and committed to following the required procedures.

Key areas covered include:

Mobile phone usage, uniform compliance, attendance, punching and break control, staff reservation policy, department focus and daily responsibilities, compliance and disciplinary action, and supervisor duty and accountability.

This policy supports smooth store operations, improves staff accountability, and helps maintain high standards of customer service, discipline, and operational efficiency.